Loading organizations...
§ Venture Capital · Richmond, VA, USA
AI customer service platform for service businesses, handling inbound calls, emails, and SMS for lead response and appointment booking.
Hatch has raised $41.0M across 7 funding rounds.
Key people at Hatch.
Hatch was founded in 2018 by Chris Bache (Founder) and Bill Violante (Founder).
Hatch has raised $41.0M in total across 7 funding rounds.
Hatch, based in Richmond, VA, USA, develops an AI customer service representative (CSR) platform specifically for service businesses. This SaaS B2B platform's AI agents expertly manage inbound calls, emails, and SMS, handling critical tasks like lead response, appointment booking, and customer follow-ups across multiple channels. Businesses leveraging Hatch report significant operational improvements, including 3x higher set rates on digital leads, an 80% reduction in manual CSR workload, and potential annual savings exceeding $80,000 per AI agent. Founded in 2018 by Chris Bache and Bill Violante, Hatch was accepted into the prestigious Y Combinator Winter 2019 batch, marking early industry recognition. The company, employing 73 individuals, positions itself as leading the AI CSR Era, emphasizing deep integrations and advanced multi-channel voice AI capabilities for comprehensive customer communication.
Hatch is an AI-driven Customer Service Representative (CSR) platform that enables businesses to scale revenue by enhancing customer communication across multiple channels such as SMS, email, and voice. Its AI CSRs handle a broad range of customer interactions 24/7, allowing human CSRs to focus on higher-value tasks, thereby improving conversion rates, customer satisfaction, and operational efficiency while reducing overhead costs[1][3][6]. Hatch primarily serves businesses with contact centers and sales operations that face fluctuating lead volumes, rising customer expectations, and staffing challenges.
Founded in 2018 by Chris Bache and Bill Violante and based in Richmond, Virginia, Hatch emerged to address the inefficiencies in traditional customer service models that relied heavily on increasing headcount to manage growing customer demands[1][5]. The founders envisioned an AI-first platform that could maintain a first-class customer experience at scale without the need for additional human resources. Early traction included successfully deploying AI CSRs that seamlessly integrate with existing business systems, demonstrating improved customer engagement and operational scalability[1][5].
Hatch rides the accelerating trend of AI adoption in customer service and sales automation, driven by increasing customer expectations for instant, personalized communication and the operational challenges of scaling human teams[1]. The timing is critical as businesses face labor shortages and rising costs, making AI-powered CSRs a strategic necessity. Hatch’s platform contributes to the broader ecosystem by setting a new standard for AI-human collaboration in customer engagement, helping companies transition to AI-first strategies that enhance both efficiency and customer experience[1][3].
Looking ahead, Hatch is poised to deepen its AI capabilities and expand integrations to serve a wider range of industries and use cases. Trends such as conversational AI, omnichannel communication, and AI ethics will shape its evolution. As AI becomes more embedded in customer service workflows, Hatch’s influence will likely grow, helping businesses not only scale but also innovate in how they connect with customers. Its commitment to customization, compliance, and support positions it well to lead in the AI CSR space, driving the future of customer communication[1][6].
Key people at Hatch.
Hatch was founded in 2018 by Chris Bache (Founder) and Bill Violante (Founder).
Hatch has raised $41.0M in total across 7 funding rounds.
Hatch's investors include Ahmed Fahour, Alberts Impact Ventures, Aura Ventures, Investible, Jelix Ventures, Taryn Pieterse, B Capital Group, Differential Ventures, James Haft, Sebastien Borget, Avi Geller, Daniel Cotlar.
Hatch has raised $41.0M across 7 funding rounds. Most recently, it raised $7.0M Seed in February 2024.
