These Terms of Service (the "Terms") form a binding agreement between you and Startup Intros, Inc., a Delaware corporation ("Startup Intros," "we," or "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service - it's that simple.
The agreement.
These Terms, together with our Privacy Policy and any order form you sign, make up the entire agreement between you and Startup Intros. They replace any earlier understanding about the Service.
We may update these Terms from time to time. If a change materially affects your rights, we'll notify you at the email on file at least thirty (30) days before it takes effect. Continued use of the Service after the effective date means you accept the updated Terms.
Our contract is made up of this page, our privacy policy, and any enterprise order form. We'll tell you before we change anything important.
Your account.
To use the Service you need to create an account. You're responsible for the accuracy of the information you provide and for keeping your credentials secure.
Eligibility
You must be at least eighteen (18) years old and able to form a binding contract under the laws of your jurisdiction. If you're signing up on behalf of a company, you represent that you have authority to bind that company.
Security
Keep your password confidential. Enable two-factor authentication (we strongly recommend it - it's free). Notify us promptly at support@startupintros.com if you suspect unauthorized access.
Acceptable use.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service to transmit unlawful, fraudulent, or harassing content;
- Attempt to reverse-engineer, decompile, or otherwise derive the source code of the Service;
- Probe, scan, or test the vulnerability of the Service except under a coordinated disclosure program;
- Use automated means (scrapers, bots) to access the Service at a rate or volume that would impair its operation;
- Upload malicious code or content designed to disrupt the Service or any user's experience;
- Impersonate another person or company, or misrepresent your affiliation with one;
- Resell, sublicense, or otherwise commercially exploit the Service without a written agreement with us.
We reserve the right to suspend or terminate access that violates this section, with or without notice, depending on severity.
Your content.
You retain all rights to the data, documents, and materials you upload or generate on the Service ("Customer Content"). You grant us a limited, worldwide, royalty-free license to host, copy, display, transmit, and process Customer Content solely to provide and improve the Service.
Representations
You represent that you own or have the necessary rights to Customer Content, and that Customer Content does not infringe any third-party rights or violate any law.
Export
You may export Customer Content at any time in a standard format (CSV, PDF, or via our API). Upon termination, we'll retain Customer Content for thirty (30) days to allow for export, then delete it from production systems within sixty (60) days.
Fees & billing.
Paid plans are billed in advance, monthly or annually depending on the plan you choose. Fees are non-refundable except as required by law or as expressly provided in these Terms.
Late payment
If an invoice is thirty (30) days past due, we may suspend your account. If it's sixty (60) days past due, we may terminate your account and export Customer Content to a secure archive available to you for a further thirty (30) days.
The intro network.
Startup Intros offers a warm-introduction feature that surfaces potential introductions based on signal match between members. Introductions are never paid-for or promoted: the matching engine is based on stated interests, stage, sector, and mutual opt-in.
Opt-in required
Both parties must affirmatively opt in before any introduction message is delivered. You can revoke opt-in at any time in your settings.
No guarantee of outcome
An introduction is exactly that - an introduction. We make no representation or warranty about the outcome of any meeting, investment, partnership, or other interaction that follows.
Intellectual property.
The Service, including all software, designs, trademarks, and documentation, is and remains the sole property of Startup Intros and its licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.
Feedback you provide - bug reports, feature requests, suggestions - is appreciated and, unless you tell us otherwise in writing, is freely usable by us without obligation to you.
Confidentiality.
Each party agrees to protect the other's confidential information with at least the same care it uses for its own, and in no event with less than reasonable care. Confidential information does not include information that (a) is or becomes public through no fault of the receiving party, (b) was rightfully known prior to disclosure, or (c) is independently developed without use of the disclosing party's information.
Disclaimers.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Startup Intros is not a law firm, accounting firm, or registered broker-dealer. Nothing on the Service constitutes legal, tax, investment, or other professional advice. Engage licensed professionals for those matters.
Limitation of liability.
To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from or related to these Terms or the Service.
Each party's aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by you to us in the twelve (12) months preceding the event giving rise to the liability.
If something goes wrong, we're each on the hook for direct damages up to what you paid us in the last year - nothing more.
Termination.
You may cancel your subscription at any time from your account settings. We may terminate or suspend your account for material breach of these Terms, unpaid invoices, or activity that threatens the security or integrity of the Service.
Upon termination, your right to use the Service ends. Sections that by their nature should survive termination (intellectual property, confidentiality, disclaimers, liability, disputes, and general provisions) will survive.
Disputes.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. You and Startup Intros agree to resolve any dispute by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in San Francisco, California, except that either party may seek injunctive relief in a court of competent jurisdiction for infringement of intellectual-property rights.
Class-action waiver
Each party waives the right to participate in a class action, class arbitration, or representative action against the other. Claims must be brought in an individual capacity.
General.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, along with our Privacy Policy and any order form, are the complete agreement between us on the subject. They supersede any prior agreements.
Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
No waiver. A failure to enforce any right is not a waiver of that right.
Notices. Legal notices to us should be sent to Startup Intros, Inc., 548 Market St, Suite 24192, San Francisco, CA 94104, with a copy to legal@startupintros.com.
Questions?
If anything in these Terms is unclear, or you'd like a signed enterprise agreement, our legal team will reply within one business day.