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§ Private Profile · San Francisco, CA, USA
Customer operations platform unifying team tools and customer conversations in a shared multichannel inbox for B2B teams.
Front has raised $204.0M across 5 funding rounds.
Key people at Front.
Front was founded in 2013 by Mathilde Collin (Founder/CEO) and Laurent Perrin (Founder/CTO).
Front has raised $204.0M in total across 5 funding rounds.
Based in San Francisco, California, Front develops a customer operations platform that centralizes B2B communications and complex workflows into a shared multichannel inbox. The SaaS company serves over 9,000 businesses globally, including five of the Fortune 25, by consolidating email and support channels to facilitate faster responses and team coordination. Front has reached a $1.7 billion valuation after securing a $65 million Series D funding round in late 2022, bringing its total venture capital raised to date to $204 million. The enterprise software provider is backed by a syndicate of prominent institutional investors, including Sequoia Capital, Salesforce Ventures, and Battery Ventures. Currently operating with a workforce of approximately 300 employees distributed across five international offices, including locations in Paris and Dublin, the organization was originally founded in 2013 by Mathilde Collin and Laurent Perrin.
Front is an AI-powered, collaborative customer communication platform designed to help businesses build and maintain strong relationships with their customers by unifying multiple communication channels—such as email, SMS, live chat, and social media—into a single hub. It enables teams to manage, personalize, and automate customer interactions at scale, improving response times and accountability while fostering long-term loyalty. Serving primarily B2B organizations across sectors like SaaS, financial services, and logistics, Front supports customer support, sales, and operations teams by streamlining workflows and integrating with popular business tools like Salesforce, Slack, and Asana. With over 9,000 organizations relying on it, Front drives growth and exceptional customer service through AI-enhanced automation, analytics, and omnichannel support[1][2][3][4][6].
Front was founded to address the challenge that relationships become harder to maintain as businesses grow. The company’s mission is to reimagine how teams communicate with customers by centralizing conversations and collaboration. Although specific founding year and founders’ details are not explicitly stated in the sources, Front’s evolution has focused on expanding from a unified inbox to a comprehensive customer operations platform that integrates AI, automation, and knowledge management to enhance team productivity and customer experience[2][5].
Front rides the growing trend of AI-driven customer experience platforms that unify communication channels and automate workflows to meet increasing customer expectations for fast, personalized service. The timing is critical as businesses face pressure to do more with less, leveraging AI to boost team productivity while maintaining high-quality interactions. Market forces such as digital transformation, omnichannel communication demand, and the rise of remote and hybrid work environments favor platforms like Front. By integrating AI and collaboration tools, Front influences the broader ecosystem by setting new standards for customer operations efficiency and enabling businesses to scale personalized service without proportional increases in headcount[4][5].
Looking ahead, Front is likely to deepen its AI capabilities, expand integrations, and enhance automation to further reduce response times and improve customer satisfaction. Trends such as conversational AI, real-time analytics, and omnichannel engagement will shape its evolution. As customer expectations continue to rise, Front’s role as a central hub for customer communication and collaboration positions it to grow its influence in the customer service technology space, helping businesses transform customer interactions into strategic assets. Its ongoing innovation in AI-powered knowledge management and workflow automation will be key to maintaining competitive advantage and driving future growth[5][6].
Key people at Front.
Front has raised $204.0M across 5 funding rounds. Most recently, it raised $65.0M Series D in June 2022.
Front was founded in 2013 by Mathilde Collin (Founder/CEO) and Laurent Perrin (Founder/CTO).
Front has raised $204.0M in total across 5 funding rounds.
Front's investors include Battery Ventures, Alex Kayyal, 83North, Alpine Space Ventures, AngelList Syndicator, Asset Management Ventures, Bessemer Venture Partners, Calm/Storm Ventures, Credo Ventures, DFJ, Dragoneer Investment Group, Haystack.
