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§ Private Profile · New York City, NY, USA
We help B2C companies learn from every customer interaction
Voiceops has raised $16.0M across 3 funding rounds.
Key people at Voiceops.
Voiceops was founded in 2023 by Ethan Barhydt (Founder/CEO).
Voiceops has raised $16.0M in total across 3 funding rounds.
The richest data source about customers : their conversations : is the least accessible. Their mission is to provide easy access to customer conversations, and make voice data queryable. Their product analyzes the content of sales and support conversations and generates insights on phrases that maximize successful outcomes.
VoiceOps is an AI-driven coaching enablement platform that helps B2C companies learn from every customer interaction by analyzing sales and support call data to deliver actionable insights. Its platform automates quality assurance, coaching, and compliance monitoring for 100% of customer calls, primarily serving regulated industries and businesses with high-volume sales, support, and success teams. VoiceOps transforms voice data into structured insights that improve sales efficiency, reduce compliance violations, and enhance customer experience at scale[1][2][3]. The company has demonstrated significant growth momentum, achieving up to an 80% lift in conversion rates and a 98% reduction in compliance violations for its clients[1][6].
Founded in 2016 by Ethan Barhydt, Nathaniel Becker, and Daria Rose Evdokimova, VoiceOps emerged from the founders’ vision to harness the richest customer signal—conversations—and turn it into a foundation for business intelligence. Ethan Barhydt, the CEO, leads the company’s strategic direction, product development, and growth. The idea originated from the need to make voice data accessible and actionable, addressing the challenge that customer conversations are the least accessible yet most valuable data source. Early traction came from successfully deploying their AI-powered QA platform in call centers, which fundamentally transformed operational benchmarks in the industry[1][5].
VoiceOps rides the growing trend of leveraging AI and conversational analytics to transform customer experience and operational efficiency in call centers and B2C businesses. The timing is critical as companies increasingly seek to harness unstructured voice data to gain competitive advantages, improve compliance, and reduce churn. Market forces such as the rise of AI, increased regulatory scrutiny, and the shift to remote and digital customer engagement favor VoiceOps’ solution. By making voice data queryable and actionable, VoiceOps influences the broader ecosystem by setting new standards for AI-powered coaching and quality assurance in customer-facing operations[3][4][6].
Looking ahead, VoiceOps is positioned to expand its influence by continuing to innovate with generative AI and deeper integration into enterprise workflows. Trends such as AI-driven personalization, real-time coaching, and omnichannel customer engagement will shape its journey. The company’s focus on rapid deployment, trusted data, and user-friendly design will likely drive broader adoption across industries beyond regulated sectors. As VoiceOps evolves, it may become a foundational platform for companies seeking to operationalize every customer conversation into strategic business advantage, reinforcing its mission to help businesses learn and adapt faster from every interaction[4].
Voiceops was founded in 2023 by Ethan Barhydt (Founder/CEO).
Voiceops has raised $16.0M in total across 3 funding rounds.
Voiceops's investors include 8VC, Bonfire Ventures, Daffy, Energy Capital Ventures, Ensemble VC, Fifty Years, Lightbank, M13, North Island Ventures, Pareto Holdings, Polychain Capital, rocketship.vc.
Key people at Voiceops.
Voiceops has raised $16.0M across 3 funding rounds. Most recently, it raised $5.0M Seed in March 2025.
