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§ Private Profile · 4080 Kuhnle Ave, Oakland, California, 94605, United States
Viable is a technology company.
Viable offers an AI-powered platform designed for qualitative feedback analysis. The company’s core product leverages proprietary AI models, including advanced large language models, to ingest, aggregate, and summarize extensive volumes of customer feedback. This technology translates unstructured data into clear, actionable insights presented in natural language, enabling businesses to understand user sentiment and drive informed product decisions efficiently.
The company was founded by Daniel Erickson and Jeffrey Erickson. Daniel Erickson serves as the CEO. Their work stems from the insight that organizations struggle to effectively process and act on the vast amounts of qualitative data they receive, thus overlooking crucial customer perspectives. Viable addresses this challenge by automating and streamlining the feedback analysis process.
Viable’s customers are businesses and organizations seeking to enhance product development and improve customer satisfaction. The platform assists these teams in extracting valuable user insights from diverse feedback sources. The company's vision is to empower businesses to make data-backed choices that foster product innovation and cultivate customer growth by transforming complex feedback into tangible strategic guidance.
Viable has raised $13.9M across 4 funding rounds.
Viable has raised $13.9M in total across 4 funding rounds.
# Viable: Technology Company Overview
Based on the search results, there are multiple entities operating under the "Viable" name, each serving distinct markets. The most prominent appears to be Viable, a qualitative AI company specializing in natural language processing of customer feedback[3].
Viable is an AI-powered customer insights platform that enables organizations to analyze large volumes of unstructured customer feedback through natural language querying[3]. The company uses OpenAI's GPT-3 technology to transform customer surveys, help desk tickets, app store reviews, and other feedback sources into actionable, plain-language insights[3]. Rather than requiring technical expertise to parse data, Viable allows product managers, CTOs, and marketing leaders to ask questions directly and receive accurate answers in seconds[3].
The company addresses a critical pain point: organizations struggle to extract meaningful patterns from thousands of pieces of customer feedback. Viable's solution democratizes data analysis by eliminating the need for specialized data science skills, making customer insights accessible to decision-makers across departments[3].
Viable operates at the intersection of two significant trends: the explosion of unstructured customer data and the maturation of large language models. As organizations increasingly recognize that customer feedback contains competitive intelligence, tools that can efficiently extract insights from this data become strategically valuable. Viable's approach—using GPT-3 to make AI-powered analysis accessible to non-technical users—reflects the broader industry shift toward democratizing AI capabilities[3].
Viable has demonstrated sufficient traction to attract professional PR representation and secure notable media coverage, including features in VentureBeat and Yahoo Finance[3]. The company's founders, brothers Dan and Jeff Erickson, have built a solution addressing a genuine market need as organizations seek to maximize ROI on customer feedback initiatives[3]. As AI becomes increasingly embedded in business intelligence workflows, Viable's positioning as an accessible, specialized tool for customer insights suggests continued relevance in helping organizations make data-driven product and marketing decisions.
Viable has raised $13.9M across 4 funding rounds. Most recently, it raised $3.0M Seed in May 2024.
Viable has raised $13.9M in total across 4 funding rounds.
Viable's investors include Atomico, Episode 1 Ventures, Lockheed Martin Ventures, QVentures, Carl Bass, Charlie Songhurst, Joe White, Nicolas Berggruen, Streamlined Ventures, 01 Advisors, Kevin Hartz, Alumni Ventures.