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§ Private Profile · Chicago, IL, USA
Route is a technology company.
Route provides a comprehensive post-purchase platform that integrates package protection, real-time tracking, and streamlined returns management for e-commerce businesses. The company leverages an AI-powered approach to resolve issues such as lost, damaged, or stolen packages, offering a unified solution that enhances customer satisfaction and operational efficiency. Their technology aims to transform potentially negative shipping experiences into opportunities for positive brand engagement.
Route was co-founded by Evan Walker and Mike Moreno in 2019. Walker, drawing on his extensive background in e-commerce, identified a significant gap in the market for a cohesive and customer-centric post-purchase experience. This insight led them to establish Route, aiming to centralize and improve the fragmented processes that often led to customer frustration and increased support costs for merchants.
E-commerce merchants utilize Route's platform to effectively reduce support inquiries related to shipments, decrease refund rates, and cultivate stronger customer loyalty. The company's vision centers on empowering brands to own the entire post-purchase journey, ensuring each interaction contributes to a positive customer relationship and drives long-term value.
Route has raised $287.3M across 5 funding rounds.
Route has raised $287.3M in total across 5 funding rounds.
Route has raised $287.3M in total across 5 funding rounds.
Route's investors include Hanaco Ventures, Founders Fund, David Petraeus, Ehud Barak, Acequia Capital, Alpaca VC, FJ Labs, Ingeborg Investments, Pareto Holdings, Precursor Ventures, 8090 Industries, 8VC.
Route has raised $287.3M across 5 funding rounds. Most recently, it raised $40.0M Series C in June 2024.
Route is a Lehi, Utah-based technology company that provides post-purchase ecommerce solutions, including visual package tracking, licensed shipping protection, fast issue resolution, carbon offsetting, and remarketing tools.[1][2][3] It serves 13,000 merchants and over 3 million active app users, protecting nearly 150 million orders by consolidating tracking from more than 1,100 carriers into one app, solving common shipping pain points like lost or damaged packages to boost customer loyalty and merchant revenue.[2][3] Route has shown strong growth, surpassing $100 million in revenue in 2023, protecting $15 billion in merchandise, and raising $240 million total funding, including a $40 million Series C in June 2024 at a $1.4 billion valuation.[1]
Route launched in 2019, quickly establishing itself as a leader in post-purchase logistics amid surging ecommerce demand.[2][3] While specific founder details are not detailed in available sources, the company originated from identifying gaps in package tracking and protection for online retail orders, evolving from basic visual tracking to a comprehensive tech stack with integrations like Klaviyo, Salesforce, Recharge, and Zendesk.[1][2] Early traction came from automating claims filing and protection, leading to rapid adoption by brands; by 2024, it powered solutions for thousands of merchants and hit key milestones like $100 million revenue and $15 billion in protected goods.[1]
Route capitalizes on the ecommerce boom, where post-purchase experiences drive retention amid rising shipping volumes and consumer expectations for transparency.[1][2] Its timing aligns with supply chain disruptions and sustainability demands, offering carbon offsetting and quick resolutions that reduce costs for merchants while influencing the ecosystem through a network of 13,000 brands and deep commerce integrations.[2][3] By embedding into the tech stack, Route standardizes protection and tracking, helping smaller merchants compete with giants and fostering a more resilient online retail environment.[1]
Route's trajectory points to expanded dominance in post-purchase tech, with potential for AI-driven predictions, global carrier expansions, and deeper enterprise features amid projected ecommerce growth.[1][2] Trends like subscription commerce and sustainable shipping will amplify its integrations, evolving its role from protector to full journey optimizer and solidifying its foundational status in the stack.[3] As it builds on $1.4 billion valuation momentum, Route remains poised to redefine customer confidence in online shopping, starting from its core tracking innovation.