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§ Private Profile · Belvedere Tiburon, CA, USA
OvationCXM is a technology company.
OvationCXM develops a customer journey orchestration platform designed to streamline complex operational execution within the banking and payments industries. The platform leverages embedded artificial intelligence to enable real-time management of customer interactions across diverse financial ecosystems. Its core capabilities include no-code design, real-time deployment, and robust ecosystem collaboration, allowing financial institutions to coordinate efforts effectively across internal departments and external partners.
The company was founded by Alfred Kahn IV (also known as Chip Kahn), Tim Attinger, Alan Finlay, Guiseppi Marzelli, and Paul Wyer. Their collective insight highlighted the critical need to bring order and transparency to the often-fragmented customer experiences prevalent in the financial services sector. This understanding drove the creation of a solution focused on simplifying intricate multi-party workflows and enhancing operational clarity.
OvationCXM's product is utilized by banks, payment providers, and fintech companies seeking to manage high-stakes onboarding and servicing journeys with greater predictability. The company's vision is to empower these institutions to deliver superior customer experiences through a unified, AI-infused platform that seamlessly connects teams, partners, and data. They aim to serve as the activation and retention engine for the modern financial ecosystem, driving both operational efficiency and customer satisfaction.
OvationCXM has raised $41.0M across 4 funding rounds.
OvationCXM has raised $41.0M in total across 4 funding rounds.
OvationCXM has raised $41.0M in total across 4 funding rounds.
OvationCXM's investors include Telstra Ventures, Activant Capital, DBL Partners, MaC Venture Capital, March Capital, Nyca Partners, Plug & Play Ventures, Scale Venture Partners, Capital One Ventures, CIBC Innovation Banking, JobsOhio Growth Capital, JumpStart Ventures.
OvationCXM is an AI-powered customer experience management (CXM) technology company that builds the CXMEngine platform, a seamless orchestration layer for businesses, particularly in financial services like banks and fintechs.[1][2][3][4] It serves enterprises with complex partner ecosystems by connecting existing CRMs, core systems, and tools without rip-and-replace, enabling drag-and-drop journey design, real-time AI-driven automation, ecosystem aggregation, knowledge delivery, and analytics to streamline onboarding, servicing, and support flows.[3][4] The platform solves friction in multi-stakeholder customer journeys—reducing steps by 10-20%, speeding completion by one-third, automating up to 55% of manual tasks, minimizing churn, and providing 360° visibility—while delivering simplicity at scale for customer experience professionals.[1][3][5] Backed by investors like Nyca Partners, JumpStart Ventures, and Capital One Ventures, the 2022-founded company (headquartered in Tiburon, CA, with a remote workforce) shows growth through integrations like ChatGPT, IBM LinuxONE, and a focus on banking use cases.[1][2][3]
OvationCXM operates as a DBA under Boomtown Network Inc. and was founded in 2022 in the information technology sector, emerging from a team of business and technology experts passionate about enabling brands to own customer experiences amid rising demands for seamless, ecosystem-wide orchestration.[1][7] The idea stemmed from recognizing that modern customer journeys—especially in banking—involve fragmented systems like CRMs, ticketing, partner portals, and cores, leading to friction, delays, and poor outcomes; the founders built CXMEngine as an AI-infused overlay to unify them without disruption.[3][4][7] Early traction included investments from JumpStart Ventures (Next II Fund), Nyca Partners, Telstra Ventures, KeyBank, JobsOhio, Savano Capital Partners, Capital One Ventures, and Commerce Ventures, signaling validation in the CXM space.[1] Pivotal moments feature rapid AI advancements, such as integrating GPT-3 (ChatGPT foundation) for real-time personalization and partnering with IBM for mission-critical banking data connectivity.[2][3]
OvationCXM stands out in the crowded CXM market through its ecosystem orchestration focus, emphasizing no-rearchitecture integration, AI guidance, and banking-specific capabilities over point solutions like CRMs or bots.[3][4][5]
| Feature | OvationCXM | Competitors (CRMs, Bots, Analytics) |
|---|---|---|
| Cross-Ecosystem Orchestration | Yes | Partial/No |
| Real-Time AI Adjustments | Yes | Limited |
| Unified Visibility | 360° for all stakeholders | Siloed |
| Implementation Ease | Low-code, no re-arch | High effort |
OvationCXM rides the AI-driven CX orchestration wave in financial services, where regulatory complexity, partner ecosystems, and customer expectations demand end-to-end journey control amid digital banking shifts.[3][4] Timing aligns with post-2022 AI explosions (e.g., ChatGPT integration) and hyperscaler partnerships like IBM, enabling banks to innovate without core disruptions—critical as 80% of journeys fail due to fragmentation.[2][3] Market forces favoring it include rising churn from poor onboarding (e.g., merchant/treasury/credit card flows), demand for composable tech stacks, and fintech-bank convergence, where OvationCXM's network effects amplify value.[1][5] It influences the ecosystem by setting a standard for "orchestration layers," reducing vendor sprawl, accelerating revenue for clients, and pushing AI from hype to banking-specific outcomes like frictionless experiences.[3][7]
OvationCXM is poised for accelerated growth by deepening AI embeddings (e.g., advanced LLMs beyond GPT-3) and expanding its Fintech Connector Network to capture more banking/fintech market share, potentially hitting scale through global enterprise wins.[2][4] Trends like agentic AI, real-time data fabrics, and embedded finance will shape its path, amplifying orchestration for hyper-personalized, zero-friction journeys amid economic pressures on retention.[3] Its influence may evolve from niche CXM innovator to ecosystem standard, powering "raving fan" loyalty as remote-first agility and investor backing fuel M&A or IPO trajectories—owning the journey in an AI-everything era, much like its platform unifies fragmented CX for banks.[1][7]
OvationCXM has raised $41.0M across 4 funding rounds. Most recently, it raised $20.0M Series C in September 2022.