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§ Private Profile · Lehi, UT, USA
Needle is a technology company.
Capacity provides an AI-powered support automation platform, optimizing customer and team interactions. It features intelligent virtual agents, conversational AI, and agent assist, unifying workflow automation and analytics across channels. The system ensures efficient query resolution and streamlines support operations comprehensively, improving overall service delivery and operational efficiency.
Founded in 2017 by David Karandish and Chris Sims, Capacity emerged from the Equity.com incubator. They identified a critical market need for artificial intelligence to deliver faster, more efficient support solutions. This insight drove the development of a system empowering customer self-service and equipping human agents with intelligent tools to manage inquiries and automate routine tasks.
Businesses across diverse sectors, including retail, banking, and IT, leverage Capacity to enhance their service delivery. The platform aims to increase deflection rates, reduce handle times, and boost conversions through intelligent automation. Capacity envisions AI as the fundamental technology for scalable, high-quality support, continuously adapting to evolving enterprise demands and elevating user experiences.
Needle has raised $15.5M across 4 funding rounds.
Needle has raised $15.5M in total across 4 funding rounds.
Needle has raised $15.5M in total across 4 funding rounds.
Needle's investors include 468 Capital, Iterative, Lightbank, Pelion Venture Partners, Presight Capital, Dimiter Tschawow, Mato Peric, 1982 Ventures, Bain Capital Ventures, Cowboy Ventures, Crossover, Foundamental.
Needle is a Berlin-based AI startup founded in 2024 that builds an AI-powered search and agent development platform. It enables organizations to access, index, and utilize data siloed across tools like Gmail, Confluence, Slack, Github, and Dropbox, solving the problem of inaccessible internal data that hinders AI adoption.[1][2][3] The platform offers a unified search layer with agentic retrieval-augmented generation (RAG) technology, allowing users to retrieve insights, automate workflows, and build context-aware AI agents via a web interface or API—without deep technical expertise. It serves businesses of all sizes, from startups to enterprises, in areas like customer support, compliance, and knowledge management, with a free tier for accessibility. Needle recently raised $2.2 million (€2 million) in seed funding led by 468 Capital and Presight Capital to expand engineering, core tech, and go-to-market efforts, reporting early revenue of $2.2 million with a lean team of about 4 employees led by CEO Jan Heimes.[1][2][3]
Needle was founded in 2024 by Jan Heimes (CEO) and Onur Eken (CTO), who drew from their experiences with data inefficiencies in high-growth environments. Heimes worked as a data engineer at Climeworks and Notable Labs (YC S15), while Eken led engineering at Everstores, Delivery Hero, and Celonis—gaining Silicon Valley and European scale-up expertise.[2][3] The idea emerged from their frustration with siloed data in documents, notes, and files across disparate systems, which traditional AI couldn't access, creating bottlenecks for organizations. Early traction came swiftly: the duo launched the platform to "democratize AI adoption," secured $2.2 million in seed funding shortly after founding, and began indexing data from common tools to enable instant search and agent building.[2][3]
(Note: A separate Needle Technology in Nigeria focuses on software development/IT consulting, but context points to the AI platform.[5])
Needle rides the enterprise AI agent wave, addressing the explosion of unstructured internal data amid generative AI hype—where 80-90% of enterprise data remains siloed and unusable for models like LLMs.[2][3] Timing is ideal post-2023 AI boom, as companies race to operationalize agents for productivity without custom engineering; market forces like rising AI tool fragmentation (e.g., 100+ integrations needed) favor Needle's plug-and-play unification. It influences the ecosystem by lowering barriers to AI-native organizations, enabling faster RAG/agent adoption, and fueling trends in "data democratization"—potentially accelerating Europe's AI startup scene from Berlin hubs.[1][2][3]
Needle is primed to scale as the "search layer for enterprise AI," with seed funding fueling engineering hires and GTM to capture demand from data-overloaded firms. Upcoming trends like multi-agent systems and vertical AI (e.g., legal/compliance agents) will amplify its RAG edge, while expansions into more integrations and enterprise features could drive 10x growth. Its influence may evolve from niche un-siloer to foundational AI infrastructure player, transforming how businesses turn legacy data into agents—echoing the high-level promise of Needle as the key to AI-enabled enterprises.[2][3]
Needle has raised $15.5M across 4 funding rounds. Most recently, it raised $2.0M Seed in March 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Mar 1, 2025 | $2M Seed | 468 Capital | Iterative, Lightbank, Pelion Venture Partners, Presight Capital, Dimiter Tschawow, Mato Peric | Announced |
| Jul 1, 2023 | $1M Seed | — | 1982 Ventures, Bain Capital Ventures, Cowboy Ventures, Crossover, Foundamental, Immeasurable, Iterative, Khosla Ventures, Jeff Richards, Y Combinator, Darius Cheung, KAT Cole | Announced |
| Jul 2, 2012 | $10.5M Series B | Douglas Schrier, JIM Barnett | — | Announced |
| Feb 1, 2011 | $2M Series A | — | Lightbank, Pelion Venture Partners, Sequoia Capital, Shasta Ventures, Uncork Capital, Jeff Kearl | Announced |