ContactPartners

ContactPartners delivers specialized technology, digital solutions, and managed services tailored for the insurance and financial services sectors. The company’s proprietary platforms manage millions of client interactions annually, providing customer contact operations, claims solutions, and digital transformation capabilities. It focuses on optimizing complex customer journeys through bespoke technological approaches and strategic service provision.

The company was established in 1999 by co-founders Russell Hopcraft and Paul Harvey. Their initial insight stemmed from a recognition of the growing need for highly specialized and efficient customer contact strategies within regulated industries. They aimed to build robust solutions that could handle high volumes of sensitive interactions while driving operational effectiveness and enhancing customer experience.

ContactPartners primarily serves large organizations within the UK financial services and insurance industries. The company's vision is to continue enabling these clients to navigate increasingly complex customer engagement landscapes. It strives to be a trusted partner in evolving digital contact strategies, ensuring seamless and effective communication between businesses and their customers as market demands shift.