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Viewabo provides a visual support platform, allowing customer service agents to troubleshoot remotely by accessing a customer’s smartphone camera. This technology offers real-time visual context for immediate diagnostics and guidance, without requiring app downloads. The system integrates live streaming, on-screen annotation, and session recording, significantly enhancing remote support efficiency and clarity.
Founded in 2019 by George Cheng, Viewabo emerged from the critical need for seamless visual problem-solving in customer support. Cheng aimed to overcome the inefficiencies of verbal-only descriptions and complex app installations. His core insight was to empower support teams with direct visual understanding, thereby accelerating issue resolution and improving service quality.
Viewabo serves diverse support teams across technology, home appliances, and retail, modernizing service delivery. The platform transforms customer interactions by shifting from guesswork to immediate visual comprehension, ensuring quicker, more accurate problem-solving. Viewabo's vision is to foster effortless, clear support experiences, boosting efficiency for both customers and professionals.
Viewabo has raised $2.0M across 1 funding round.
Viewabo has raised $2.0M in total across 1 funding round.
Viewabo has raised $2.0M in total across 1 funding round.
Viewabo's investors include HIVE Ventures.
Viewabo is a technology company specializing in customer service solutions through an interactive visual support platform. Its core product enables customer support agents to access customers' smartphone cameras via a simple link, without requiring any app installation, allowing real-time video streaming for faster and more accurate troubleshooting. This visual context helps reduce resolution times, improve customer satisfaction, and streamline support workflows. Viewabo primarily serves customer support teams across industries such as manufacturing, consumer electronics, telecommunications, and utilities. Founded in 2019 and based in Palo Alto, California, Viewabo has raised over $1.7 million in seed funding to develop and expand its product offerings[1][2][5].
Viewabo was founded in 2019 by George Cheng and others, emerging from the need to solve challenges faced by companies like NZXT, which struggled with remote troubleshooting of customer issues. The idea was to empower support agents by giving them direct visual access to what customers see through their smartphone cameras, eliminating guesswork and lengthy back-and-forth communication. Early traction came from demonstrating the platform's ability to speed up issue resolution and enhance customer experience, as seen in NZXT's adoption where support interactions became more personal and efficient without requiring customers to download any app[1][4].
Viewabo rides the growing trend of leveraging video and visual technologies to transform customer service, a sector increasingly demanding faster, more intuitive support solutions. The timing is favorable due to widespread smartphone adoption and the need for remote assistance accelerated by digital transformation and hybrid work models. By enabling real-time visual context without friction, Viewabo addresses market forces pushing for reduced operational costs and improved customer satisfaction. Its approach influences the broader ecosystem by setting new standards for interactive, visual customer support that blends seamlessly with existing workflows[1][6].
Looking ahead, Viewabo is poised to expand beyond real-time use cases into asynchronous support and broader industry penetration. Trends such as AI-enhanced visual assistance, augmented reality, and deeper CRM integrations will likely shape its product evolution. As customer expectations for seamless, fast support grow, Viewabo’s influence could extend into becoming a standard visual support layer across multiple sectors. Continued innovation and scaling partnerships will be critical to maintaining momentum and expanding its footprint in the competitive customer service technology landscape[1][2][6].
Viewabo has raised $2.0M across 1 funding round. Most recently, it raised $2.0M Seed in January 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jan 1, 2022 | $2M Seed | — | Hive Ventures | Announced |
