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§ Private Profile · Santa Clara, CA, USA
Ushur is a technology company.
Ushur provides an AI Agent-powered Customer Experience Automation platform designed specifically for regulated industries. Its core offering streamlines both outbound and inbound engagement by combining conversational and knowledge work automation capabilities within a no-code, cloud-native SaaS environment. The platform features Ushur Intelligence for conversational AI, an Agentic Experience Framework for model fine-tuning, Intelligent Document Processing, and an Invisible App for secure interactions, facilitating efficient and compliant customer service workflows.
The company was co-founded in March 2014 by Simha Sadasiva and Henry Peter. Their vision stemmed from recognizing the critical need for sophisticated automation to manage complex service workflows and customer interactions within highly regulated sectors. This insight led them to build a platform that automates processes spanning from initial contact to resolution, ensuring security and compliance throughout.
Ushur’s platform serves a diverse range of customers across regulated industries, including healthcare, insurance, and financial services. The company's mission is to empower these organizations to deliver seamless and proactive customer experiences by automating routine tasks and enabling personalized engagement. Ushur aims to continue evolving its intelligent automation to transform how businesses interact with their customers and manage their operational complexities.
Ushur has raised $92.0M across 4 funding rounds.
Ushur has raised $92.0M in total across 4 funding rounds.
Ushur is a technology company that builds an AI-powered Customer Experience Automation (CXA) platform to automate customer journeys, streamline workflows, and deliver personalized interactions across channels like SMS, email, websites, and apps.[1][2][3] It serves regulated industries such as healthcare, insurance, and financial services, solving problems like manual customer support, compliance risks, and slow issue resolution by enabling vertical AI agents that handle complex requests autonomously while ensuring security standards like HITRUST r2 and WCAG 2.1 AA compliance.[1][2] With strong growth momentum, Ushur has renewed key certifications as recently as April 2025, holds 12 patents in AI and data management, employs 95-150 people, and is backed by top Silicon Valley investors including 8VC, Third Point Ventures, and Iron Pillar.[1][4][5][6]
Ushur was founded in 2014 in Santa Clara, California, by Simha Sadasiva (CEO) and Henry Peter (CTO and Co-founder), who brought expertise in technology and customer experience to address inefficiencies in enterprise customer interactions.[1][3][4] The idea emerged from recognizing the need to automate service workflows in regulated sectors, evolving from early tools like Ushur Virtual Customer Assistant and SmartMail into a full cloud-based platform with no-code Flowbuilder, Robotic Process Automation (RPA), and Language Intelligence Service Architecture (LISA).[3] Pivotal early traction came from targeting insurance for claims processing and customer support, leading to expansions in healthcare and finance, with the company now certified as a great place to work and boasting a robust patent portfolio.[1][6]
Ushur rides the agentic AI trend, where autonomous agents transform customer service from reactive support to proactive, personalized automation, timed perfectly amid rising demands for efficient, compliant digital experiences in post-pandemic regulated sectors.[1][2] Market forces like labor shortages, data privacy regulations (e.g., ADA, HIPAA), and AI adoption in enterprises favor Ushur, as businesses seek alternatives to costly human agents amid economic pressures.[1][2] It influences the ecosystem by enabling incumbents like insurers to compete with fintech disruptors, fostering no-code tools that democratize AI and reduce IT bottlenecks, while its investor network (e.g., 8VC) amplifies startup synergies in CX automation.[4][5]
Ushur is poised for expansion as vertical AI agents become standard in regulated industries, potentially capturing more market share through integrations with emerging tools like those from peers (e.g., Workato, Talkdesk).[2][5] Trends like multimodal AI (voice, text, email) and stricter global compliance will shape its path, with innovations in real-time adaptability driving acquisitions or IPO traction given its pre-IPO status and Silicon Valley backing.[5] Its influence may evolve from niche CX automator to ecosystem enabler, empowering frictionless journeys that close the "digital haves and have-nots" gap—reinforcing its mission to bring companies closer to customers.[4]
Ushur has raised $92.0M across 4 funding rounds. Most recently, it raised $50.0M Series C in February 2023.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Feb 1, 2023 | $50M Series C | Third Point Ventures | 305 Ventures, 8VC, DFJ, General Catalyst, Plug & Play Ventures, Social Capital, Tribe Capital, Valhalla Capital, Anshu Sharma, Gokul Rajaram, Jonathan Bush, SAM Altman, 8VC, Aflac Ventures, Mohanjit Jolly, Pentland Ventures | Announced |
| Feb 1, 2021 | $5M Series B | Nadeem G. Khan, Mohanjit Jolly | DFJ, General Catalyst, Anshu Sharma, Gokul Rajaram, Jonathan Bush | Announced |
| Nov 1, 2020 | $25M Series B | Third Point Ventures | 305 Ventures, 8VC, DFJ, Plug & Play Ventures, Social Capital, Tribe Capital, Valhalla Capital, SAM Altman, JOE Lonsdale | Announced |
| Oct 1, 2018 | $12M Series A | Bhaskar Ghosh | 305 Ventures, 8VC, DFJ, Plug & Play Ventures, Social Capital, Third Point Ventures, Tribe Capital, Valhalla Capital, SAM Altman | Announced |
Ushur has raised $92.0M in total across 4 funding rounds.
Ushur's investors include Third Point Ventures, 305 Ventures, 8VC, DFJ, General Catalyst, Plug & Play Ventures, Social Capital, Tribe Capital, Valhalla Capital, Anshu Sharma, Gokul Rajaram, Jonathan Bush.