Upway

Upway offers a marketplace for certified pre-owned electric bikes, providing unbeatable prices, a one-year warranty, and a 14-day return policy.

Upway is a pioneering marketplace dedicated to the second-hand purchase, professional reconditioning, and resale of electric bikes (e-bikes) under warranty. Founded in 2021 by former Uber executives Toussaint Wattinne and Stéphane Ficaja, Upway addresses the high cost and reliability concerns of new and used e-bikes by sourcing pre-owned bikes from individuals, retailers, and manufacturers, refurbishing them at specialized facilities called *UpCenters*, and selling them online with a one-year warranty. The company serves environmentally conscious consumers seeking affordable, high-quality electric mobility options and has rapidly expanded across Europe and the United States, achieving a $100 million gross merchandise value (GMV) run rate in 2024 with plans to double sales[1][2][6].

Upway’s product range includes a wide variety of e-bikes—mountain, cargo, folding, road, gravel, and city bikes—from over 200 brands such as Specialized, Trek, and Rad Power Bikes. It also offers accessories and trade-in programs, creating a comprehensive ecosystem for electric bike users. The company’s growth momentum is marked by refurbishing and selling over 50,000 e-bikes since inception, expanding its physical refurbishment centers in key markets like Paris, Berlin, and Los Angeles, and raising over $60 million in funding from prominent investors including Sequoia Capital and Global Founders Capital[1][2][3].

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Origin Story

Upway was founded in 2021 by Toussaint Wattinne and Stéphane Ficaja, both with leadership experience at Uber Eats. The idea emerged from recognizing the high cost of new e-bikes and the unreliable, fragmented secondhand market. They envisioned a trustworthy platform that would refurbish used e-bikes to a high standard and offer them with warranties, making electric mobility more accessible and sustainable. Early traction came from successful fundraising rounds in 2022 and 2023, rapid expansion in European markets, and the launch of operations in the US in 2023. The opening of multiple *UpCenters* for refurbishment has been pivotal in maintaining quality control and scaling the business[2][3][4][6].

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Core Differentiators

• Certified Refurbishment Process: Upway operates dedicated *UpCenters* where professional mechanics rigorously inspect, repair, and refurbish every e-bike, including replacing batteries below 80% capacity, ensuring safety and reliability.
• One-Year Warranty: Unlike many secondhand marketplaces, Upway offers a comprehensive warranty covering the frame, motor, and electrical system, building consumer trust.
• Wide Selection: The marketplace features over 200 brands and various e-bike types, from mountain to cargo bikes, catering to diverse rider needs.
• Integrated Trade-In and Resale Ecosystem: Upway collaborates with over 1,500 retailers and dealers, facilitating trade-ins and returns, and enabling a seamless customer experience.
• Global Footprint with Local Presence: Operating in eight countries with refurbishment centers in major cities, including a new center in Los Angeles to reduce logistics costs and delivery times in the US.
• Strong Investor Backing: Supported by top-tier investors like Sequoia Capital, enabling rapid scaling and product development[1][2][3][6].

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Role in the Broader Tech Landscape

Upway rides the growing global trend toward sustainable urban mobility and circular economy models. As cities push for greener transportation and consumers seek affordable alternatives to car ownership, electric bikes are becoming mainstream. Upway’s timing is critical: it leverages increasing e-bike adoption while addressing the environmental impact of discarded bikes through refurbishment and resale. The company’s marketplace model, combined with certified quality and warranty, helps overcome consumer hesitation in the used e-bike market, accelerating the shift to electric mobility. By integrating technology, logistics, and mechanical expertise, Upway influences the broader ecosystem by promoting reuse, reducing waste, and expanding access to electric transportation[1][2][4][6].

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Quick Take & Future Outlook

Upway is positioned for continued rapid growth and international expansion, with plans to enter markets like Canada, Japan, Australia, Portugal, Italy, and the UK. The company’s focus on building local refurbishment centers will enhance customer experience through faster delivery and service options like click & collect. Trends shaping Upway’s journey include rising urbanization, climate-conscious consumer behavior, and advancements in battery and e-bike technology. As the e-bike market matures, Upway’s role as a trusted marketplace for certified refurbished bikes will likely deepen, potentially expanding into related services such as insurance and financing. Its influence could extend beyond commerce to shaping sustainable mobility norms globally[1][3][6][7].

Upway’s mission to make electric mobility affordable and reliable ties back to its founding vision of transforming how people access and trust secondhand e-bikes, contributing to a greener, more accessible future of transportation.