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§ Private Profile · San Francisco, CA, USA
UJET is a technology company.
UJET has raised $177.0M across 5 funding rounds.
Key people at UJET.
UJET has raised $177.0M in total across 5 funding rounds.
UJET develops an AI-powered cloud contact center platform designed to modernize customer experience. Its core product streamlines interactions through intelligent omnichannel capabilities, mobile support, and Agentic Experience Orchestration, which unifies CX data and artificial intelligence to automate agent workflows and consolidate enterprise systems. The platform focuses on transforming customer service operations with advanced AI and mobile-first design.
UJET was founded in 2015 by Anand Janefalkar. His founding insight stemmed from personal frustrations with conventional customer support experiences, recognizing a widespread consumer resignation to suboptimal service. Janefalkar, who ventured from corporate roles, identified a significant gap in the market for a contact center solution that genuinely prioritized and improved the customer journey.
The platform serves businesses across various industries, including financial services, healthcare, retail, and on-demand services, aiming to enhance their customer and agent experiences. UJET’s vision is to redefine customer engagement by providing intuitive, personalized interactions that foster satisfaction and brand loyalty, ultimately empowering companies to deliver premium customer experiences.
Key people at UJET.
UJET is an AI-powered cloud contact center platform that modernizes customer service by unifying voice, chat, mobile, and self-service channels into seamless, contextual experiences.[1][2][5] It serves industries like financial services, healthcare, retail, and travel & hospitality, solving legacy contact center issues such as data silos, compliance risks, and fragmented interactions through CRM-first architecture, real-time AI automation, and mobile-first design.[2][3][4] UJET empowers agents with intelligent routing, coaching, and analytics while enabling businesses to reduce average handle time by 12% and cost per contact by 6%, driving operational efficiency and premium customer experiences.[4][5]
Founded in 2015 and headquartered in San Francisco, California, UJET emerged to address the shortcomings of traditional contact centers in the smartphone era.[1][2][3] The company's backstory centers on a vision for mobile-first CX, recognizing that customers demand multimodal interactions like in-app voice, media sharing, and biometrics without repeating information.[1][5][6] Early traction came from its cloud-native platform, which integrates directly with CRMs as the system of record—avoiding PII storage—and leverages AI for actionable insights, quickly gaining adoption among growing businesses seeking scalable, secure solutions.[3][4]
UJET stands out in the crowded CCaaS market through these key strengths:
UJET rides the AI-driven CX transformation wave, where generative AI and automation shift contact centers from reactive cost centers to proactive experience orchestrators.[2][3][5] Timing is ideal amid rising demand for omnichannel, mobile-centric support in a post-pandemic world, fueled by market forces like cloud migration, data privacy regulations (e.g., GDPR), and customer expectations for instant, personalized service.[1][4] Competitors like Genesys, NICE inContact, and Talkdesk focus on broad AI orchestration, but UJET's CRM-native, no-PII model uniquely minimizes security risks while enabling real-time insights—positioning it to influence the ecosystem by accelerating CCaaS adoption for mid-market firms scaling in AI-era retail, healthcare, and fintech.[2][6]
UJET is poised for expansion by deepening Gen AI integrations, like advanced Spiral analytics for predictive issue detection, and targeting global enterprises with its resilient architecture.[3][4][5] Trends such as hyper-personalized self-service, zero-trust security, and embedded CX in apps will propel growth, potentially capturing share from legacy players as AI maturity rises. Its influence may evolve from innovator to standard-setter in secure, CRM-centric CCaaS, empowering more businesses to build "experience centers" that drive loyalty and efficiency—reinforcing its role as the modern antidote to outdated contact centers.[1][2]
UJET has raised $177.0M in total across 5 funding rounds.
UJET's investors include Sapphire Ventures, Accel, Amadeus Capital Partners, Amity Ventures, DCM, Element Partners, Flex Capital, Foundation Capital, Karim Faris, GV, ICONIQ Capital, In-Q-Tel.
UJET has raised $177.0M across 5 funding rounds. Most recently, it raised $76.0M Series D in September 2024.