Pylon Labs

Pylon Labs develops an AI-native B2B support platform designed to streamline complex customer operations. The platform offers omnichannel support across various communication channels, including Slack, Teams, and email, alongside AI-powered agents and assistants that automate routine tasks and enhance response times. Additionally, it integrates robust knowledge management capabilities for article creation and gap identification, coupled with account intelligence features that provide comprehensive views of customer interactions and proactive account management.

The company was founded in 2022 by Advith Chelikani, Robert Eng, and Marty Kausas. Their founding insight stemmed from observing the rise of chat-based communication in B2B environments, which exposed limitations in traditional support systems. Drawing on their prior experience as software engineers at companies like Airbnb, Samsara, and Affinity, the trio aimed to build a purpose-built solution for the unique demands of B2B customer service.

Pylon's product serves B2B enterprises seeking to optimize their customer experience and internal workflows. It targets organizations with intricate accounts and multi-stakeholder interactions, enabling more efficient issue resolution and proactive engagement. The company’s vision is to establish the definitive support infrastructure for modern B2B teams, continuously evolving its AI and integration capabilities to transform how businesses manage customer success.