Pristyn Care

Pristyn Care provides an integrated healthcare platform focused on simplifying the surgical journey for patients. It combines advanced medical expertise with technology to offer accessible and high-quality care for various non-emergency surgical procedures across multiple specialties. The company manages the entire patient experience, from initial consultation and diagnosis to surgery and post-operative care, aiming to streamline a often complex process.

The company was founded in 2018 by Dr. Garima Sawhney, Dr. Vaibhav Kapoor, and Harsimarbir Singh. The trio identified significant gaps in the healthcare system, particularly in the patient experience surrounding elective surgeries, which inspired them to create a service that prioritizes patient convenience and comprehensive support. Their collective vision was to address these systemic inefficiencies and deliver a more organized and patient-centric approach to surgical care.

Pristyn Care primarily serves individuals seeking surgical treatments, aiming to make advanced medical procedures more convenient and understandable. The company’s long-term vision centers on redefining healthcare delivery by continuously leveraging technology to enhance accessibility and the overall quality of surgical services, thereby building a more reliable and patient-friendly healthcare ecosystem.

High-Level Overview

Pristyn Care is a Gurugram-based health-tech startup founded in 2018 that provides end-to-end surgical care for elective procedures, specializing in minimally invasive surgeries across specialties like proctology, urology, gynecology, ENT, vascular, laparoscopy, and ophthalmology.[1][2][3] It serves patients seeking hassle-free surgical experiences by managing everything from consultations and diagnostics to insurance, hospital admissions, surgery, discharge, and post-op follow-ups via a network of 150+ clinics, 800+ partner hospitals, and 400+ in-house super-specialty surgeons across 40+ cities in India.[3][4] The company solves key pain points in secondary care surgeries—such as fragmented processes, high costs, and poor patient coordination—through technology-enabled platforms offering telemedicine, electronic health records, and personalized care buddies, achieving unicorn status with a $1.4 billion valuation in 2021 after Series E funding from Sequoia Capital and others.[1][4]

Growth has been rapid: from 70 clinics and 250 partner hospitals in 2019 to its current scale, with reported revenue of $187.3 million and over 3 million happy patients.[1][6][7] Pristyn Care focuses on laser, laparoscopy, and advanced tech for faster recovery and affordability, expanding into IVF labs, dermatology, and new cities like Mumbai and Bengaluru.[3]

Origin Story

Pristyn Care was founded in August 2018 by Harsimarbir (Harsh) Singh, Dr. Vaibhav Kapoor, and Dr. Garima Sawhney, who identified gaps in patient-centric surgical care in India's fragmented healthcare system.[1][4] Harsh Singh, with entrepreneurial experience, paired with medical experts Dr. Kapoor and Dr. Sawhney to build a tech-driven model addressing end-to-end surgery hassles.[4] The idea emerged from recognizing how patients struggled with doctor discovery, diagnostics, insurance, logistics, and follow-ups, prompting a platform that streamlines these via dedicated care coordinators.[6]

Early traction came quickly: by 2019, it had 70 clinics, 250+ partner hospitals, and 70 in-house surgeons across 14 cities.[1] A pivotal moment was the 2020 COVID-19 partnership with Urban Company for home consultations and mask donations to Delhi police, boosting visibility.[1] This set the stage for unicorn valuation in December 2021 via Series E funding from Peak XV Partners (formerly Sequoia India), Tiger Global, and Epiq Capital.[1][4]

Core Differentiators

• End-to-End Patient Journey Management: Assigns a 24/7 personal care buddy per patient to handle doctor matching, diagnostics, insurance clearance, cab rides, meals, EMI financing, and free follow-ups—freeing families to focus on recovery.[4][6]
• Tech-Enabled Platform: Digital app and website for bookings, telemedicine consultations, electronic health records, and post-op instructions, ensuring seamless access without physical visits.[2][5]
• Minimally Invasive Expertise: Performs advanced laser, laparoscopy, arthroscopy, and Lasik surgeries for 50+ conditions (e.g., piles, varicose veins, hernias, cataracts) by 400+ specialist surgeons, emphasizing quick recovery and modern tech.[2][3][4]
• Expansive Ecosystem: Hybrid model with 150+ owned clinics, 800+ partner hospitals, insurance partnerships for 90% faster discharges, and CME sessions for doctor upskilling—scaling across 40+ cities.[3][4]
• Patient-Centric Affordability: Focuses on daycare procedures with world-class tech, making elective surgeries accessible and stress-free.[2]

Role in the Broader Tech Landscape

Pristyn Care rides the health-tech boom in India, capitalizing on rising demand for digitized secondary care amid a $372 billion healthcare market projected to grow at 22% CAGR, driven by urbanization, chronic diseases, and post-COVID telemedicine adoption.[2][5] Timing is ideal: India's surgeon shortage and fragmented private hospitals create opportunities for tech aggregators, with government pushes like Ayushman Bharat enhancing insurance penetration.[7] Market forces favoring it include smartphone ubiquity (enabling apps), investor appetite for health-tech unicorns, and a shift to minimally invasive procedures reducing hospital stays by 70-90%.[3]

It influences the ecosystem by setting standards for patient experience in surgical care, partnering with hospitals/insurers, and expanding into IVF/dermatology—pioneering integrated networks that challenge traditional models and inspire copycats in emerging markets.[3][4]

Quick Take & Future Outlook

Pristyn Care is poised for hospital network expansion into major cities like Mumbai and Hyderabad, deeper insurance integrations, and tech investments in AI-driven diagnostics and arthroscopy to capture more of India's underserved elective surgery market.[3] Trends like value-based care, remote monitoring, and HealthTech IPOs (post-unicorn funding) will shape its path, potentially pushing valuation beyond $2-3 billion with profitability focus. Its influence may evolve from aggregator to full-stack provider, redefining accessible surgery—building on its core promise of hassle-free care to lead India's secondary care revolution.[1][3]