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§ Private Profile · Austin, TX, USA
Provides customer engagement software for online community management, social media marketing, and digital care to enterprise brands and agencies.
Khoros, based in Austin, Texas, provides enterprise customer engagement software for online community management, social media marketing, and digital care to brands and agencies. The platform supports digital-first customer experiences, including contact centers, messaging, and online communities, aiming to reduce service costs and boost revenue for its clients. Serving over 2,000 brands globally, Khoros reported revenue of $252.1 million and employed over 1,500 individuals as of 2022. The company expanded its offerings through the strategic acquisitions of Topbox and Flow.ai in January 2021. Khoros was formed in 2019 from the merger of Spredfast and Lithium Technologies, with Lithium originally founded in 2001, and was subsequently acquired by IgniteTech in 2025. Its business model centers on sells enterprise software licenses, subscriptions, and related services to brands and agencies.
Khoros has raised $325.0M across 11 funding rounds.
Khoros has raised $325.0M in total across 11 funding rounds.
Khoros is a technology company specializing in enterprise-grade digital customer engagement software and services, enabling brands to manage social media, build online communities, and deliver AI-powered customer support across digital channels.[1][3][4] Formed in 2019 from the merger of Spredfast and Lithium Technologies, it serves over 2,000 global brands, powering 300+ communities with 1.8 billion annual visits, while driving outcomes like $500M in yearly self-service savings, 2-5x revenue from engaged members, and 25% NPS lifts.[1][3][4] Acquired by IgniteTech in 2025, Khoros now integrates advanced AI features for communities and service, focusing on automation, multilingual support, and human-AI collaboration to enhance customer experiences at scale.[1][2]
The platform includes Khoros Communities for engagement and self-service, Khoros Service for omnichannel support with AI routing and chatbots, and Khoros Social Media Management for cross-channel campaigns.[1][4][5] Targeting enterprises in tech and other sectors, it addresses challenges like high support costs, fragmented interactions, and scaling digital care, with reported 2025 revenue of $284.3M from its Austin, Texas headquarters.[1][6]
Khoros emerged in 2019 through the merger of Spredfast, a social media management pioneer, and Lithium Technologies, a leader in online community platforms, combining their strengths to create a unified digital engagement powerhouse.[1][7] This strategic union addressed the growing need for integrated tools amid fragmented social and community interactions, building on decades of expertise from both entities—Spredfast focused on marketing efficiency, Lithium on community-driven support.[1][8]
Early traction came from serving enterprise clients, rapidly scaling to manage 300+ communities and 2,000+ brands.[3][4] A pivotal moment arrived in 2025 with IgniteTech's acquisition, aligning with IgniteTech's AI-first pivot and infusing Khoros with innovations like AI Expert Help and Brand Defender to counter AI-driven search disruptions.[2] This evolution solidified Khoros as an innovator in AI-enhanced engagement, headquartered in Austin, Texas.[1]
Khoros rides the AI-driven customer engagement wave, capitalizing on generative AI's rise and shifts like Google's AI Overviews, which threaten 49% traffic losses for unprepared sites—Khoros counters with AI Discovery Defender for visibility.[2] Timing is ideal amid exploding omnichannel expectations, where customers demand 24/7 seamless support across social, communities, and messaging, while enterprises face cost pressures.[4][5][6]
Market forces favor Khoros: SaaS growth in CX, B2B enterprise demand for automation, and AI's role in deflecting support tickets via self-service communities.[1][8] It influences the ecosystem by powering vibrant brand communities for tech firms, fostering loyalty, insights, and revenue—exemplified by 1.8B visits and integrations that amplify developer ecosystems.[3][4][9]
Post-2025 IgniteTech acquisition, Khoros will deepen AI integrations across its suite, rolling out features like misinformation monitoring and advanced analytics to dominate AI-answer-engine era customer connections.[2] Trends like hyper-personalized, multi-lingual digital care and community-led growth will propel it, especially as AI augments agents without displacing them.
Expect expanded influence in tech and beyond, with potential for more acquisitions fueling rapid innovation—positioning Khoros as the go-to for brands scaling human-AI hybrid engagement in a fragmented digital world, building on its merger-born foundation for sustained leadership.[1][2]
Khoros has raised $325.0M across 11 funding rounds. Most recently, it raised $50.0M Series F in May 2016.
Khoros has raised $325.0M in total across 11 funding rounds.
Khoros's investors include Jeff Parks, Accel, Accomplice VC, Activate Venture Partners, Building Ventures, Cota Capital, Greylock, Hoxton Ventures, Index Ventures, Insight Partners, InterWest, ISAI.