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§ Private Profile · 2880 Zanker Rd San Jose, California 95134, USA
AI-powered customer service platform for Google Workspace, unifying support channels and automating workflows in Gmail.
Hiver, an AI-powered customer service platform built for Google Workspace, is based in San Jose, California. The company provides a unified workspace for customer support, sales, and operations teams, enabling collaboration on emails directly in Gmail and integrating channels like chat, voice, and WhatsApp with AI agents for automation and drafting. Hiver has raised $30 million in total funding, including a $22 million Series B round, and generates $16.8 million in annual revenue. Its SaaS platform serves over 10,000 global teams, including B2B and enterprise clients like Harvard University, Flexport, and Upwork. The company, which employs between 80 and 200 individuals, has received investment from firms such as Kalaari Capital and Kae Capital. Hiver was founded in 2011 by Niraj Ranjan Rout and Nitesh Nandy.
Hiver has raised $26.0M across 2 funding rounds.
Hiver has raised $26.0M in total across 2 funding rounds.
Hiver has raised $26.0M across 2 funding rounds. Most recently, it raised $22.0M Series B in March 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Mar 8, 2022 | $22M Series B | K1 Investment Management | AngelList, KAE Capital, Kalaari Capital | Announced |
| Oct 1, 2018 | $4M Series A | Gaurav Chaturvedi, Rajesh Raju | AngelList | Announced |
Hiver is a technology company that builds a modern AI-powered customer service platform primarily integrated with Gmail. It serves fast-moving teams across sectors such as technology, healthcare, education, logistics, real estate, and travel by providing tools for shared inbox management, ticketing, workflow automation, and omnichannel support (email, chat, voice, WhatsApp, etc.). Hiver solves the problem of outdated, complex helpdesk software by offering a simple, powerful, and easy-to-use platform that enables teams to collaborate efficiently, automate routine tasks, and deliver faster, higher-quality customer service. The platform’s AI capabilities assist with triaging, drafting, and analyzing tickets, significantly improving team productivity and customer satisfaction. Hiver has demonstrated strong growth momentum, with over 10,000 organizations including Harvard University, Flexport, and Upwork as customers, and has been recognized as a challenger in the cloud email solutions market[1][2][4][5].
Hiver was founded in 2011, originally known as Grexit, and is headquartered in San Francisco, California. The company was created to address the stagnation in customer service software, which remained stuck in outdated models despite evolving business needs. The founders, leveraging their background in SaaS and customer service, envisioned a platform that would be powerful yet effortless to use, integrating AI to reduce administrative burdens and improve service quality. Early traction came from organizations seeking a Gmail-based helpdesk alternative that could be set up quickly and deliver immediate efficiency gains. Over time, Hiver evolved to incorporate omnichannel support and advanced AI features, positioning itself as a modern alternative to legacy helpdesk solutions[1][2][3].
Hiver rides the trend of AI-driven automation and omnichannel customer service consolidation, addressing the growing demand for seamless, efficient support experiences. The timing is critical as businesses increasingly prioritize customer experience and operational efficiency, especially in sectors reliant on rapid communication and complex workflows. Market forces such as the rise of remote work, digital transformation, and the proliferation of communication channels favor platforms like Hiver that unify support channels and reduce manual workload. By simplifying helpdesk operations and embedding AI deeply into customer service workflows, Hiver influences the broader ecosystem by pushing legacy vendors to innovate and by enabling smaller teams to compete with enterprise-level service quality[2][4][5].
Looking ahead, Hiver is poised to expand its AI capabilities further, potentially incorporating more predictive analytics and deeper automation to enhance proactive customer support. Trends such as conversational AI, increased integration with CRM and business tools, and the growing importance of personalized customer experiences will shape its development. Hiver’s influence is likely to grow as it continues to democratize access to advanced customer service technology, helping organizations of all sizes deliver faster, smarter, and more human support. Its focus on ease of use combined with powerful AI positions it well to remain a key player in the evolving customer service software landscape[2][4][5].
Hiver has raised $26.0M in total across 2 funding rounds.
Hiver's investors include K1 Investment Management, AngelList, Kae Capital, Kalaari Capital, Gaurav Chaturvedi, Rajesh Raju.