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Based in Copenhagen, Denmark, Fullview develops an artificial intelligence-powered customer support platform that provides software-as-a-service companies with one-click cobrowsing, multiplayer screen control, and autonomous visual agents to diagnose user issues. The business-to-business software integrates directly into existing support workflows through compatibility with established customer relationship management systems like Zendesk and Salesforce. Fullview serves mid-market firms and large enterprise clients across the financial services, insurance, and hospitality sectors, securing service contracts with software providers such as Mews. Operating with a team of 14 to 17 employees, the enterprise has raised €8 million ($7.5 million) in seed funding from institutional backers including Cherry Ventures and Lightspeed Venture Partners. The technology company operates on a tiered subscription pricing model with paid plans starting at $71 per month. Fullview was founded in 2021 by Daniel Bakh and Dorin Tarau.
Fullview has raised $9.0M across 2 funding rounds.
Fullview has raised $9.0M in total across 2 funding rounds.
Fullview has raised $9.0M in total across 2 funding rounds.
Fullview's investors include Lightspeed Venture Partners, 83North, Alven, Atomico, General Catalyst, Index Ventures, La Famiglia, Serena Capital, Ulu Ventures, Alexis Le-Quoc, Christian Reber, Florian Douetteau.
Fullview has raised $9.0M across 2 funding rounds. Most recently, it raised $7.0M Seed in May 2022.
Fullview is a Copenhagen-based technology company founded in 2021 that builds an AI-powered customer service platform enabling autonomous agents to visually guide users, provide on-screen instructions, and resolve issues without downloads.[1][2][3][6] It serves SaaS, insurance, financial services, and other digital companies struggling with complex user interfaces, solving problems like frustrated users, high support costs, and low resolution rates by combining conversational AI, visual guidance, session replays, cobrowsing, and analytics to cut support time in half and boost first-interaction resolutions.[1][3][6] Backed by Seedcamp, Fullview demonstrates strong early growth through integrations with tools like Dixa and endorsements from leaders at Unity, positioning it as a leader in visual AI support amid rising demand for efficient digital customer experiences.[1][3]
Fullview emerged in 2021 from Copenhagen, Denmark, amid the boom in remote digital interactions post-pandemic, targeting the pain point of software companies losing revenue to users unable to navigate complex interfaces.[1][3] While specific founders are not detailed in available sources, the team has rapidly iterated from core screen-sharing and cobrowsing tools—launched with zero-download access and multiplayer cursors—to an autonomous AI agent that "sees" screens, generates step-by-step visual guides, and integrates with ticketing systems.[2][6][8] Early traction came from pre-seed/seed startups valuing its transparent pricing, effortless 5-minute installation, GDPR-compliant European hosting, and frequent feature releases, earning praise for reducing handling times and enabling session replays for quick reviews.[8] Pivotal moments include native integrations and testimonials from executives like Mads Fosselius of Dixa and David Helgason of Unity, highlighting faster resolutions and higher customer satisfaction.[3][6]
Fullview stands out in the customer support tech space through these key strengths:
Fullview rides the wave of AI-augmented customer support, where traditional chatbots fail on visual/UI issues, amplified by remote work, SaaS proliferation, and generative AI advancements enabling screen-aware agents.[2][3][6] Timing is ideal as support costs soar—software firms lose millions to drop-offs—and regulations like GDPR demand secure, no-download tools; market forces like rising AI adoption in service (e.g., utilities, e-commerce) favor its visual edge over analytics-focused rivals like Scuba or voicebots like Orion.[1] It influences the ecosystem by empowering SaaS/FinTech scaling (via Seedcamp portfolio synergy with collaborative tools like Liveblocks), reducing human agent reliance, and setting standards for hybrid AI-human workflows, potentially accelerating onboarding and retention in a $100B+ support tech market.[1][4]
Fullview is poised to dominate visual AI support as multimodal AI matures, expanding from guidance to fully autonomous resolutions across more channels and industries. Trends like agentic AI, edge computing for real-time screen analysis, and integration with CRMs will fuel growth, with potential for enterprise wins via compliance and ROI proofs. Its influence may evolve from startup darling to ecosystem enabler, partnering deeper with platforms like Unity/Dixa while challenging incumbents—watch for Series A funding and Intercom-like integrations to cement momentum, transforming support from reactive chats to proactive visual wizards.[3][6][8] This positions Fullview as the go-to for digital companies battling UI friction, echoing its origin mission to make software interactions effortless.
