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Based in New York City, Flip Technologies develops enterprise Voice AI software designed to automate and manage inbound customer service phone calls without relying on traditional hold queues or robotic menus. The SaaS platform currently processes more than 1.5 million calls per week and generates an eight-figure annual recurring revenue following a period of rapid year-over-year growth. The company provides its automated support solutions to hundreds of enterprise clients across the retail, healthcare, and transportation sectors, securing contracts with recognizable consumer brands including Under Armour, Tory Burch, and Newell Brands. Flip Technologies has raised $31 million in total venture capital funding to date, which includes a recent $20 million Series A financing round co-led by Next Coast Ventures and Ridge Ventures. The organization was originally founded in 2017 by co-founders Brian Schiff and Sam Krut.
Flip Technologies has raised $100K across 1 funding round.
Flip Technologies has raised $100K in total across 1 funding round.
Flip Technologies has raised $100K in total across 1 funding round.
Flip Technologies's investors include Mobile Foundation Ventures.
Flip Technologies has raised $100K across 1 funding round. Most recently, it raised $100K Seed in August 2015.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 1, 2015 | $100K Seed | — | Mobile Foundation Ventures | Announced |
Flip Technologies refers to multiple entities, with the most prominent being Flip, Inc. (flipcx.com), a software company founded in 2015 that provides an Alexa-like voice AI platform to optimize businesses' phone channels for customer service[3]. It serves companies struggling with high-volume customer support calls, solving problems like long hold times, inefficient human agents, and poor experiences by automating conversations with AI to resolve issues and drive outcomes like increased customer lifetime value (LTV)[3]. The company has shown strong growth, pivoting from a ride-hailing app, raising $2M pre-seed and $6.5M seed funding, rebranding in 2022, scaling to 1.5M calls per week amid AI hype, and earning features like a Times Square billboard[3]. Other entities include an India-based firm offering action sports tracking devices since 2015[1], a San Francisco hardware/software design services provider[2][4], Flip AI for SRE incident resolution[5], and Flip for frontline employee apps[6]—but Flip, Inc. stands out for its VC-backed momentum in voice AI.
Brian Schiff and Sam Krut founded RedRoute, Inc. in 2015 as Cornell undergrads via the eLab incubator, initially building a college-focused ride-hailing app[3]. After two years, they pivoted to voice AI for customer service, spotting an opportunity at the intersection of Alexa-like tech and universal pain points in phone support—overloaded agents and frustrated callers[3]. Early traction came post-graduation with a NYC HQ opening and a $2M pre-seed raise; expansion into eCommerce followed, leading to a $6.5M seed round and 2022 rebrand to Flip[3]. Pivotal moments include riding the AI surge to handle 1.5M weekly calls and public recognition via Times Square[3]. (Note: Other "Flip Technologies" lack detailed founder stories; e.g., the India firm started in Ernakulam for sports trackers[1], SF entity focuses on design services without backstory[2].)
(For context, Flip AI differentiates via contextual observability unifying telemetry and tribal knowledge for instant root causes[5]; employee Flip via AI-native apps for frontline digitalization[6].)
Flip, Inc. rides the voice AI and agentic automation trend, transforming stagnant phone support—a $350B+ market—into proactive, outcome-driven interactions amid generative AI's rise[3]. Timing is ideal: post-Alexa maturity and 2023-2025 AI virality enable scalable, natural-language handling of calls, where hold times and agent burnout plague businesses[3]. Market forces like labor shortages, rising CX expectations, and eCommerce growth favor it, as every firm needs phone optimization without massive hiring[3]. It influences the ecosystem by proving AI can "flip" legacy channels, inspiring hybrids in support tech and accelerating adoption among SMBs to enterprises.
Flip, Inc. is poised to dominate voice AI for CX as models advance toward multimodal agents, potentially expanding to full omnichannel (voice + chat + email) and predictive personalization[3]. Trends like real-time AI translation, deeper integrations with CRMs, and regulatory pushes for efficient service will propel growth, with 1.5M calls/week signaling path to unicorn status. Influence may evolve from disruptor to standard via partnerships, as it humanizes AI's role in everyday business pain points—echoing its origin as a pivot solving "bad phone experiences" everyone relates to[3].
