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§ Private Profile · Richmond, VA, USA
Global software and services company reselling CRM, CX, productivity software, providing professional and managed services, and building custom software.
Faye is a Woodland Hills, California-based software and services company that resells customer relationship management and customer experience platforms while providing custom integrations, proprietary software products, and managed services. The organization operates globally across more than 25 countries and maintains a workforce of approximately 120 employees distributed throughout the United States, Canada, Europe, and South America. To expand its professional service capabilities and proprietary product offerings, the firm has executed an aggressive growth strategy, completing nearly 10 acquisitions over a recent five-year period. Faye implements and optimizes enterprise software solutions for major corporate clients, including recognizable industry leaders such as Uber, Zoom, and Campbell's Soup. Additionally, the company functions as a strategic implementation partner for prominent technology vendors, earning top partner recognition from both SugarCRM and Zendesk. Faye was founded in 2009 by David Faye.
Faye has raised $52.0M across 4 funding rounds.
Faye has raised $52.0M in total across 4 funding rounds.
Faye has raised $52.0M across 4 funding rounds. Most recently, it raised $3.0M Seed in April 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Apr 1, 2025 | $3M Seed | Unusual Ventures | Portage Ventures, Viola Ventures, Omri Casspi, Courtney Leimkuhler | Announced |
| Jul 1, 2024 | $31M Series B | Portage | Anorak Ventures, BITKRAFT Ventures, Fabric Ventures, Flex Capital, Openview Venture Partners, Pareto Holdings, Portage Ventures, Viola Ventures, Henry Kravis | Announced |
| May 1, 2023 | $10M Series A | Munich RE Ventures | Anorak Ventures, BITKRAFT Ventures, Fabric Ventures, Flex Capital, Pareto Holdings, Viola Ventures | Announced |
| May 1, 2022 | $8M Seed | Viola Growth | 10D, Amoon Fund, Anorak Ventures, BITKRAFT Ventures, Cyberstarts VC, Fabric Ventures, Flex Capital, Pareto Holdings, Viola Ventures | Announced |
Faye has raised $52.0M in total across 4 funding rounds.
Faye's investors include Unusual Ventures, Portage Ventures, Viola Ventures, Omri Casspi, Courtney Leimkuhler, Portage, Anorak Ventures, BITKRAFT Ventures, Fabric Ventures, Flex Capital, Openview Venture Partners, Pareto Holdings.
Faye (also known as Faye Digital or Faye Business Systems Group) is a technology services company specializing in CRM, CX, and automation solutions, optimizing platforms like Salesforce, Zendesk, HubSpot, SugarCRM, Freshworks, and Pipedrive for mid-market to enterprise clients across 25+ countries.[1][2][3] With a team of over 100 experts, Faye delivers strategy, deployment, integrations, custom enhancements, and adoption management, claiming to unlock up to 10x ROI by maximizing software potential and handling tech stack complexity.[1][2][3] A 10-time Inc. 5000 honoree and recipient of awards like 2023 SugarCRM President’s Club Partner of the Year, Faye serves nearly 1000 clients, generating around $24.4 million in revenue from its California headquarters.[1][2][4]
Faye operates from Calabasas, California, with a focus on "eating software"—a mantra reflecting their passion for deeply customizing and optimizing CRM tools, though specific founding year and founders are not detailed in available sources.[1][4] The company has evolved into a global leader in software strategy and management, earning repeated Inc. 5000 recognition for rapid growth and partnerships like the 2022 North America Zendesk GTM Partner of the Year.[2] Pivotal moments include building a library of custom integrations used by thousands daily and recent expansions, such as partnering with Ultimate in 2022 to enhance customer service software.[2][4]
Faye rides the wave of CRM and CX consolidation, where businesses demand seamless integrations amid rising AI and omnichannel needs, timing perfectly with mid-market shifts to platforms like Salesforce and HubSpot.[2][3] Market forces favoring Faye include tech stack fragmentation and adoption challenges, which they address by making "the best software even better" for evolving enterprises.[1][3] They influence the ecosystem through custom tools used by thousands, channel partnerships, and awards that validate their role in driving ROI sexier than expected, supporting trends in automation and personalized support.[2][3]
Faye's trajectory points to expanded AI integrations and deeper CRM ecosystem plays, capitalizing on partnerships and their custom library to serve growing mid-market demands.[2][3][4] Trends like omnichannel CX and no-code enhancements will shape them, potentially elevating influence amid competition from in-house teams or larger consultancies. As software "evolves with you," Faye's client-first innovation positions them to sustain 10x ROI claims and global reach.[1][3]