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Experience.com is a San Ramon, California-based software company that provides an experience management platform designed to track and improve customer, employee, and product interactions. Originally focused exclusively on the mortgage and real estate sectors, the company has since expanded its enterprise software to serve broader industries. The technology is positioned to help businesses mitigate the estimated $75 billion annual cost associated with imperfect customer experiences. The platform centralizes feedback and compliance data to help organizations manage online reputations, increase brand loyalty, and drive internal workforce engagement. The business is backed by a syndicate of institutional investors and corporate partners, including SavantGrowth, Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. Before officially rebranding to its current name in 2021, the company was originally founded as SocialSurvey in 2015 by Scott Harris.
Experience.com has raised $15.0M across 1 funding round.
Experience.com has raised $15.0M in total across 1 funding round.
Experience.com has raised $15.0M in total across 1 funding round.
Experience.com's investors include Broadway Angels, Cendana Capital, Crosslink Capital, Harris Barton.
Experience.com is a technology company that builds an AI-powered Experience Management Platform (XMP), formerly known as SocialSurvey, focused on collecting, analyzing, and acting on customer (CX) and employee (EX) feedback in real-time.[1][2][3] It serves businesses in industries like mortgage, insurance, real estate, hospitality, and telemarketing, solving problems such as poor customer experiences that cost billions annually by enabling feedback-driven improvements, reputation management, and business outcomes like higher NPS scores, employee engagement, and online visibility.[1][2][5] The platform integrates with CRMs like Salesforce and HubSpot, offers features like multi-touch surveys, AI insights, social media posting, and SEO optimization, with strong growth evidenced by top G2 rankings, AI expansions, and user testimonials showing measurable visibility gains without ad spend.[4][5][6]
Founded in 2015 as SocialSurvey by Scott Harris, who serves as CEO, the company started with an inaugural platform to capture experiences at the moment they occur.[2][3] The idea emerged from recognizing how imperfect customer experiences erode brand value—costing businesses over $75 billion yearly—prompting a shift toward a comprehensive platform connecting feedback to actionable real-time corrections.[2] In February 2021, it rebranded to Experience.com and launched XMP publicly after months of production testing, incorporating AI and machine learning acquisitions to evolve into the "world's most impactful" experience platform, with early traction in enterprise feedback campaigns and blueprints for organizational CX oversight.[2]
Experience.com rides the surging demand for AI-driven customer experience management amid rising expectations for real-time personalization and reputation in a feedback-saturated digital economy.[2][5] Timing aligns with AI proliferation in search (e.g., ChatGPT, Perplexity, Google's SGE), where traditional SEO falters, positioning XMP to capitalize on market forces like $75B+ annual CX failures and the shift to GEO for professionals.[2][5] It influences the ecosystem by empowering service-heavy sectors (mortgage, insurance) with integrated tools that enhance loyalty, compliance, and visibility, fostering behavioral changes that amplify brand trust across AI-mediated discovery.[1][3][4]
Experience.com is poised to dominate AI-optimized reputation management as search evolves beyond keywords toward generative engines, with expansions in workforce, platform features, and insurance-focused integrations signaling accelerated growth.[2][4][7] Trends like real-time EX/CX analytics and multi-channel data will shape its path, potentially evolving influence through deeper AI embeddings and broader professional adoption—turning feedback into a core competitive moat for every business. This builds on its rebrand momentum, making XMP indispensable for pros ranking in an AI-first world.[5]
Experience.com has raised $15.0M across 1 funding round. Most recently, it raised $15.0M Series A in October 2018.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2018 | $15M Series A | — | Broadway Angels, Cendana Capital, Crosslink Capital, Harris Barton | Announced |
