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§ Private Profile · India
AI-powered conversational support platform streamlines customer service for B2B SaaS and enterprise support, focused on automated query resolution.
ClearFeed has raised $3.0M across 1 funding round.
Key people at ClearFeed.
ClearFeed has raised $3.0M in total across 1 funding round.
ClearFeed is a software company based in Bengaluru, India, that develops an artificial intelligence conversational support platform integrating with Slack and Microsoft Teams to streamline enterprise customer service. The platform currently serves over 100 organizations and 10,000 global users, utilizing natural language processing and GPT-4 to automatically resolve more than 30% of incoming support queries. The system connects unstructured enterprise data across workflows by integrating with established enterprise tools like Zendesk, Jira, and Salesforce, supporting a B2B client base that includes Teleport, Chronosphere, and Coreweave. Operating on a SaaS business model, the company raised $2.7 million in a 2023 seed funding round backed by Peak XV’s Surge and 8VC, which helped drive a tenfold increase in revenue while doubling its workforce. ClearFeed was founded in 2021 by Joydeep Sen Sarma, Lalit Indoria, and Ankit Jain.
Key people at ClearFeed.
ClearFeed has raised $3.0M in total across 1 funding round.
ClearFeed's investors include 8VC, DFJ, Plug & Play Ventures, Third Point Ventures.
ClearFeed has raised $3.0M across 1 funding round. Most recently, it raised $3.0M Seed in October 2023.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2023 | $3M Seed | — | 8VC, DFJ, Plug & Play Ventures, Third Point Ventures | Announced |
ClearFeed is an AI-powered conversational support platform that unifies customer and employee support directly within Slack and Microsoft Teams, enabling teams to manage tickets, automate workflows, and resolve queries without switching tools.[1][2][3] It serves B2B and SaaS companies, including IT helpdesks, engineering, sales operations, customer support, HR, and DevOps teams at clients like Atlan, Chronosphere, Headout, Airmeet, Snowplow, Unity, and Zebra, solving the chaos of scattered Slack conversations by centralizing requests into queues, prioritizing with AI, tracking SLAs, and integrating with tools like Zendesk, Jira, and Linear.[1][2][3] Founded in 2021 and headquartered in Bengaluru, India, ClearFeed has raised $3.7M in seed funding, with the latest round of $2.7M two years ago, and powers millions of tickets across channels like email, web chat, and portals to deliver 5x faster resolutions.[1][3]
ClearFeed was founded in 2021 in Bengaluru, India, amid the rise of remote work and chat-based collaboration tools like Slack, where support teams faced overwhelming, unstructured chatter across silos.[1][5] The co-founders include leaders with deep product expertise: one is a co-founder of NextBillion.ai, former Head of Product at Grab, and Associate Director of Product Management at Ola; another is the ex-Founder/CEO of Belong.co, bringing startup scaling experience.[5] The idea emerged from recognizing modern workplaces' "incessant chatter and silos of information," driving a mission to connect these using AI and NLP to turn unstructured data into actionable insights, with early traction from industry leaders adopting it for streamlined support.[3][5]
ClearFeed rides the AI-agent trend in enterprise support, capitalizing on Slack's dominance (used by millions of teams) and the shift to conversational AI amid remote/hybrid work, where 70%+ of enterprise communication happens in chats.[1][3] Timing aligns with post-2021 AI boom (e.g., GPT integration), addressing market forces like exploding support volumes in SaaS/B2B—unified queues cut chaos in high-growth firms scaling to hundreds of customers.[2][3] It influences the ecosystem by enabling "where work happens" support, boosting KPIs for adopters and fitting into AI infrastructure collections, potentially accelerating Slack's evolution into full helpdesks while competing in the $10B+ customer service software space.[1][2]
ClearFeed is poised for expansion as AI agents mature, likely pursuing Series A funding to deepen multi-channel AI (e.g., voice, advanced NLP) and global enterprise wins beyond current seed-stage momentum.[1][3] Trends like agentic AI and zero-context switching will propel it, with integrations expanding to more CRMs and metrics driving adoption in DevOps/IT; its India roots could fuel cost-effective scaling against US rivals. As chat becomes the enterprise OS, ClearFeed's mission to tame Slack chaos positions it to redefine support, turning scattered pings into streamlined intelligence for the next wave of AI-native teams—echoing its origin in connecting silos for actionable impact.[5]
