ChargerHelp!

Founded in 2020 by Kameale Terry, ChargerHelp is based in Los Angeles and provides a subscription-based Reliability as a Service platform delivering maintenance, real-time diagnostics, and technician support for electric vehicle charging stations. The company utilizes its proprietary EMPWR software to aggregate operational metrics, having collected over 300 million data points to facilitate predictive maintenance and maximize infrastructure uptime. The enterprise serves fleet operators, utilities, and charging networks, maintaining strategic partnerships with recognizable organizations such as Southern California Edison, ChargeLab, and SPATCO. Alongside its software and client offerings, ChargerHelp operates a national network of certified technicians and conducts workforce development programs focused on community reskilling within the automotive sector. To scale its operations and manage a recently tripled station count, the enterprise has raised 21 million dollars in total venture funding, including a $17,500,000 Series A round.

High-Level Overview

ChargerHelp! is a technology company founded in 2020 that builds the EMPWR platform, a mobile app-based Reliability as a Service (RaaS) model for on-demand maintenance and troubleshooting of electric vehicle (EV) charging stations.[1][2][3][6] It serves EV charging network operators, site hosts, fleet operators, and partners like Shell Recharge, Rivian, Tesla, Blink Charging, SPATCO, and Epic Charging by enabling local technicians to resolve software, communication, and non-electrical issues in hours rather than weeks, reducing downtime from an industry average of 15 days.[1][3][4][6] The company solves the critical problem of unreliable EV chargers—a major barrier to EV adoption—while driving workforce development in the green economy, creating equitable jobs for underrepresented communities through rapid training and deployment.[1][2][4][5] With over $21M raised, it has serviced more than 10,000 chargers across 17 states, gathering data from 18,000+ repairs to enable predictive maintenance and remote fixes.[4][5]

Origin Story

ChargerHelp! was co-founded in 2020 by Kameale Terry (CEO), who identified the problem while working at an EV charging software company—noticing stations appeared online but failed due to non-electrical software issues that electricians couldn't address—and Evette Ellis.[4] Terry and Ellis launched the company to focus on operations, maintenance, and workforce development for the EV sector, emphasizing quality jobs without years of technical training.[1][4][7] Early traction came quickly: the app launched with technicians in the field, securing contracts with major EVSE networks, and expanding to data-driven insights from thousands of repairs.[1][4]

Core Differentiators

• EMPWR Technician App and Platform: Proprietary software for real-time diagnostics, predictive maintenance, ticketing, dispatch, and API integrations (e.g., with Epic Charging's CPMS, Zendesk, HubSpot), enabling proactive fixes and unified interfaces to slash downtime.[3][5][6]
• Workforce Model: Trains and deploys local, certified technicians—often from underrepresented or low-income communities—bypassing traditional long training; supports parts-only warranties and scales via partners like SPATCO.[1][3][4][5]
• Reliability as a Service (RaaS): Subscription-based with predictable costs, boosting uptime, utilization, revenue, and brand reputation for clients; data from 18,000+ repairs informs remote software fixes.[3][4][5][6]
• Equity and Scale: Women- and minority-owned; operates in 17 states, servicing 10,000+ chargers for hardware/software leaders, positioning it as the industry O&M leader.[4][5]

Role in the Broader Tech Landscape

ChargerHelp! rides the EV infrastructure boom, where charger downtime hinders adoption amid exponential growth in stations needed for the green economy transition.[1][3][5] Timing is ideal with federal policies, utility investments, and mandates for high uptime in new contracts, amplified by market forces like rising EV sales and infrastructure bills.[1][4][7] It influences the ecosystem by standardizing maintenance practices, partnering with policymakers/utilities for equity-focused programs, and enabling networks to meet SLAs—removing reliability roadblocks to make EV charging as dependable as gas stations.[1][3][4][6][7]

Quick Take & Future Outlook

ChargerHelp! is poised to dominate EV O&M as charger deployments surge, expanding EMPWR integrations, workforce partnerships, and data-driven predictions to support millions of stations.[3][5][6] Trends like AI-enhanced diagnostics, fleet electrification, and equitable green jobs will propel growth, potentially evolving it into a full-stack infrastructure enabler influencing policy and scaling globally.[1][4][7] From solving downtime for early networks, it now turbocharges the EV revolution, ensuring chargers work reliably to unlock mass adoption.[5][8]