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§ Private Profile · New York City, NY, USA
Cloud-based phone system and call center software for sales and support teams, focused on integrated voice communication and CRM integration.
Aircall has raised $225.8M across 6 funding rounds.
Key people at Aircall.
Aircall has raised $225.8M in total across 6 funding rounds.
Aircall is a cloud-based business telephony and call center software provider operating from dual headquarters in Paris, France, and New York City, New York. The company develops a business-to-business Software-as-a-Service platform that integrates voice communications directly into customer relationship management systems and helpdesk workflows to automate administrative tasks. Operating globally across 30 countries, the enterprise serves more than 15,000 corporate customers and employs over 700 people while generating an annual recurring revenue exceeding $150 million. Aircall has raised over $220 million in total funding, achieving a valuation above $1 billion with financial backing from institutional investors such as Balderton Capital and Goldman Sachs Asset Management. Its global communication infrastructure is utilized by prominent corporate clients including Revolut, BlaBlaCar, and DoorDash. The organization was founded in 2014 by Olivier Pailhès, Jonathan Anguelov, Xavier Durand, and Pierre-Baptiste Béchu.
Aircall is a cloud-based phone system and call center software provider designed for sales and support teams, offering AI-powered communication tools that integrate with over 100 CRMs and helpdesks to unify voice, SMS, MMS, WhatsApp, and more into a single platform.[1][3][4][6] It serves SMBs and enterprises across sectors like financial services, professional services, retail, and more, solving the problem of fragmented customer communications by enabling fluid conversations, real-time insights, and automation to boost productivity and satisfaction.[2][4][7] With features like power dialers, queue callbacks, international numbers in 100+ countries, and 99.95% uptime on AWS, Aircall drives growth momentum, trusted by over 22,000 companies globally and serving 5,000+ since its 2014 founding in Paris with offices in New York and Sydney.[2][4][7]
Founded in 2014 in Paris, France, by Olivier Pailhou (CEO with prior experience at Photobox and DailyMotion), Aircall emerged to revolutionize phone systems for modern teams frustrated with legacy telephony's limitations like personal number use and poor integrations.[1][2] The idea stemmed from Pailhou's vision for an adaptable cloud platform that seamlessly connects with everyday tools, addressing the need for reliable, scalable communication in sales and support.[2] Early traction came from its SaaS subscription model with tiered plans (essential for small teams to enterprise for complex needs), rapid adoption by 5,000+ global companies, and expansions to New York and Sydney offices, evolving into an AI-enhanced platform amid rising demand for unified customer engagement.[2][6]
Aircall rides the wave of AI-driven customer experience (CX) transformation and unified communications as a service (UCaaS), capitalizing on remote/hybrid work, omni-channel expectations, and cloud migration from legacy PBX systems.[3][4][6] Timing aligns with post-pandemic surges in digital sales/support—VoIP market growth fueled by AI automation and integrations—positioning Aircall ahead of competitors like Dialpad by straddling sales/service without needing separate specialized platforms.[1][4] Market forces like SMB digitization, global expansion needs, and cost savings (replacing pricier call centers) favor it, while its ecosystem influence standardizes AI telephony, shortens sales cycles, and enhances CX for sectors like finance and professional services.[4][6][7]
Aircall is poised to dominate AI-enhanced CX with expansions in autonomous agents, deeper AI workflows, and WhatsApp/omnichannel growth amid UCaaS consolidation. Trends like generative AI for coaching, regulatory pushes for reliable global comms, and SMB AI adoption will propel it, potentially evolving into a full intelligence platform influencing how teams scale conversations. This builds on its foundation as the adaptable phone system revolutionizing customer engagement for sustained growth.
Aircall has raised $225.8M in total across 6 funding rounds.
Aircall's investors include Kirk Lepke, 50 Partners, 9Yards Capital, Asymmetric Capital Partners, Battery Ventures, eFounders, Franklin Templeton Investments, Kearny Jackson, NewView Capital, Norwest Venture Partners, Point Nine Capital, Sequoia Capital.
Key people at Aircall.
Aircall has raised $225.8M across 6 funding rounds. Most recently, it raised $120.0M Series D in June 2021.
