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§ Private Profile · 500 N. Washington Street #10954, Rockville, MD 20849, US
AI-powered cloud contact center platform providing voice and SMS for enterprise IT, customer service, HR, integrating ServiceNow.
Based in Rockville, Maryland, 3CLogic provides an AI-powered cloud contact center and voice communication platform that integrates with enterprise systems of record. The business-to-business software-as-a-service solution adds voice, SMS, and computer telephony capabilities to IT, human resources, and customer support workflows. The platform is designed to operate within major enterprise ecosystems, featuring deep integrations with ServiceNow, SAP, Salesforce, and Microsoft Teams. Operating as a remote-first organization with approximately 150 employees, the company generates an estimated $25 million in annual revenue and experienced over 30 percent growth in 2024. The enterprise software provider has raised up to $20.9 million in total funding across multiple rounds, including a strategic investment from ServiceNow Ventures. 3CLogic was founded in 2005 by Raj Sharma.
3CLogic has raised $13.0M across 2 funding rounds.
3CLogic has raised $13.0M in total across 2 funding rounds.
3CLogic has raised $13.0M across 2 funding rounds. Most recently, it raised $9.0M Series B in March 2020.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Mar 26, 2020 | $9M Series B | Tony Rickert, True Blue Partners | BLU Ventures, Force 3 Partners | Announced |
| Mar 1, 2014 | $4M Series A | HAL Shelton | Lavrock Ventures | Announced |
3CLogic has raised $13.0M in total across 2 funding rounds.
3CLogic's investors include Tony Rickert, True Blue Partners, Blu Ventures, Force 3 Partners, Hal Shelton, Lavrock Ventures.
3CLogic is an AI-powered cloud contact center provider that builds platforms integrating voice, SMS, and analytics with leading CRM and customer service systems like ServiceNow, SAP, and Microsoft Dynamics[1][3][5]. It serves enterprise organizations, Global 2000 companies, and sectors including IT service desks, customer support, sales, HR, and employee service, solving problems of siloed data, inefficient communications, and disjointed customer experiences by enabling seamless omnichannel interactions, self-service, agent automation, and real-time insights[1][2][3][4]. The company demonstrates strong growth momentum through partnerships like its ServiceNow-certified status, deployments with clients such as 7-Eleven, Swiss Railways, Regeneron, Hyatt Hotels, and LabCorp, and expansions in voice AI, GenAI summaries, and sentiment analytics[4][7][8][9].
Founded in 2005 and headquartered in Rockville, Maryland, 3CLogic emerged to address the need for integrated cloud communication platforms in a fast-evolving business landscape where customers demand seamless, tech-savvy interactions[1][2]. While specific founders are not detailed in available sources, the company built its foundation on deep expertise in the ServiceNow ecosystem and early focus on connecting CRM systems to frontline channels like voice and SMS, evolving from basic contact center tech to advanced AI-driven solutions[1][3][6]. Pivotal moments include becoming a ServiceNow-certified Advanced Platform Build partner, launching patented integrations for voice AI and CTI, and scaling to serve global enterprises across public and private sectors[3][4][7].
3CLogic rides the wave of AI-driven customer experience (CX) transformation, where enterprises demand voice-enabled omnichannel solutions amid rising expectations for personalized, efficient interactions in a digital-first world[2][3][4]. Timing is ideal as remote work, GenAI adoption, and CRM dominance (e.g., ServiceNow's growth) amplify needs for integrated voice AI and analytics, countering legacy siloed contact centers[1][7]. Market forces like cloud migration to AWS, regulatory pushes for data security, and hybrid work models favor its scalable, compliant platform, while its ServiceNow-centric approach influences the ecosystem by accelerating voice adoption in ITSM, HRSD, and CSM workflows for Global 2000 firms[3][5][8].
3CLogic is poised to expand its AI contact center dominance through deeper GenAI integrations, global client wins, and ecosystem partnerships, potentially capturing more share in the $50B+ CCaaS market as voice AI becomes table stakes for enterprise CX[1][4]. Trends like multimodal AI, predictive analytics, and zero-touch automation will shape its trajectory, evolving its influence from CRM enhancer to full CXM leader. This positions 3CLogic to sustain momentum from its 20-year foundation, delivering ROI through smarter, faster interactions that redefine customer and employee experiences[3][9].